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Online Reputation Management

Gain control over what people are saying about your brand online

  • We conduct thorough research to find any negative search results related to your company.
  • We listen, understand, engage and follow up, so all of your customers feel heard.
  • We rectify situations, turning negative feedback into success stories.

Why your online reputation is so important
– and how we can help you manage it

  • People now tend to trust their fellow customers more than businesses themselves. Because of this, the reviews and comments your business receives, and how you handle them, has a huge impact on the success of your business.
  • Potential customers change their mind about purchases simply because of a bad review every single day. It could happen to you, no matter who you are or what you sell, because there’s always going to be disgruntled customers wanting to share their opinion on the internet. It’s just the age we live in.
  • Fortunately, with careful management, you can protect your brand and online reputation. And better still, with a good online reputation management (ORM) strategy, your customers may even start promoting your business for you.
  • Online reputation management is something many businesses overlook, simply because they don’t realise they have control over their reputation online. However we know how powerful it can be. That’s why we’ve got professionals on hand to help guide you through the complex world of online reviews, blog posts and comments, and social media to make sure your business is drawing people in, not pushing them away.

Insights from Our Digital Experts

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The fact of the matter is this: contemporary markets are highly crowded, almost saturated even, and are becoming more and more consumer driven. Getting your message across in an environment of more and more savvy and well-informed consumers can be a challenge. However, the answer…

by Russell Dean

Why you can’t survive without reputation management

These days, the world we live in is one of oversharing. A quick google search can tell you everything you want to know about a person, company or organisation. From a business perspective, this can be great – if people are saying the right things…

by Tess Horsley

7 branding mistakes you must avoid to grow online

The market nowadays is saturated with very similar products and services, thus making it harder for businesses to differentiate their offer from that of their competitors. This situation has turned branding strategies into key components of any company’s journey towards progress and a profitable online…

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